Privacy Policy

1.a Personal Information

We may collect select personal details you choose to share with us, allowing us to provide seamless, personalized service of the highest caliber.

• Contact Information:Name, email address, phone number, and any other details submitted via our contact form.
• User Account Information:If you create a user account, we collect personal details such as your login credentials, preferences, and service history.
• Marketing Preferences:Email addresses for marketing communications.

1.b Automatically Collected Information

When you visit our Site, we automatically collect certain non-personally identifiable information, including:

• Cookies:Small text files stored on your device to help us improve your experience and track usage.
• Device and Usage Data:Information about your device, browser type, IP address, and browsing behavior on our Site.

We use the information we collect for the following purposes:

• To provide and manage our luxury garment care and restoration services.
• To communicate with you regarding your inquiries, requests, and service updates.
• To personalize your experience and tailor our services to your preferences.
• To send marketing emails, including promotions, newsletters, and special offers
• To improve our Site, including enhancing user functionality and security
• To comply with legal obligations and resolve disputes.

Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption, secure servers, and restricted access protocols. We comply with applicable data protection laws, including the New York SHIELD Act, which requires businesses to maintain reasonable safeguards for private information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell, rent, or lease your personal information. However, we may share your information with the following entities:

• Service Providers:Third-party companies that help us operate our business, such as IT service providers, email marketing platforms, and payment processors.
• Legal Compliance:If required by law or legal process, we may disclose your information to comply with regulations or to protect our rights.
• Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files that are stored on your device to help us remember your preferences, improve our Site's functionality, and provide personalized content and advertisements.

You have the option to accept or reject cookies through your browser settings. However, please note that some features of the Site may not function properly if cookies are disabled.

With your consent, we may use your email address to send you promotional materials about our services. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

Where required by law, including under the California Consumer Privacy Act (CCPA/CPRA) or UK GDPR, we honor all applicable rights to access, deletion, correction, or objection to the processing of personal data. Depending on your jurisdiction, you may have the following rights regarding your personal information

• AccessYou may request access to the personal information we hold about you.
• CorrectionYou can request that we correct any inaccurate or incomplete information.
• DeletionYou may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-outYou can opt out of marketing communications at any time.
• Data PortabilityYou may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7a. US Resident Privacy Rights

Residents of the United States may request access to, correction of, or deletion of their personal information by contacting us using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States. By using our Site, you consent to such international data transfers in accordance with this Privacy Policy.

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will take steps to delete such data as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. Please check this page periodically for any changes. We encourage users to review this policy periodically to stay informed about how we protect personal information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at

Madame Paulette

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Email: privacy@madamepaulette.com

Phone: (212) 838-6827